Through CloudCaller.io Mobile users can dictate voice-to-text call notes which, along with the relevant call metric data, is written to the corresponding Salesforce record’s Activity History.
From any phone number field in any Salesforce object increases SDR calling efficiency by 20% over manual dialing.
Tired of the time it takes to leave voice messages and, after multiple calls, do voice messages start sounding tired? Voicemail drop lets users re-capture time by selecting a message to deliver in background while disconnecting from one call and moving onto the next call while the best recorded message remains fresh from the first call in the morning to the last call of the day. Make more calls in less time while delivering the best messages every time and updating the Salesforce Activity History in background using Voicemail Drop!
Inbound calls display name and links to a matching record or provides a list of “Multiple Matches” names, or indicates “Unknown” providing options to add a new Lead, Contact, or Account record, or associate the call with an existing record.
Logs calls into Salesforce records, Activity Histories, Reports, and Dashboards as a native application running entirely on Salesforce providing high levels of security relative to important prospect and customer data without time delays common to external call management applications using emails, batch updates, and APIs to exchange data from their platform to your Salesforce org.
For outbound calling allows a user to show a local presence or to mask their direct line and show an alternate number (i.e. shared team or main office number).
Capitalize on higher response rates and faster interaction with Leads and Contacts using CloudCaller.io’s built in SMS. Simply send and receive SMS from within Salesforce viewing active conversations with highlighted notifications for newly received texts and messages captured in the corresponding Activity History.
Leveraging standard Salesforce templates simplifies message creation and eliminates exchanging data with other externally hosted applications.
Use existing native functions in Salesforce to broadcast individual messages to each recipient listed in a Salesforce campaign.
Working with Process Builder, define standard business flows to automatically send SMS based on changes within your Salesforce platform.
Set up, configure, and use SMS without ever leaving Salesforce. Avoid applications that require integrations and interfacing to exchange your sensitive Salesforce data with external SMS platforms and consuming valuable APIs.
The 100% in-Salesforce and natively developed application allows easy access and use by users already familiar with their Salesforce UI.
Alerts users of new voicemails providing access to listen via an email and link.
Administratively enabled for individuals or groups allowing on-demand audio call recording with optional disclaimer messages. Call recording can also extend from one-on-one calls into Call Transfers as well as Conference Calls. All recordings are accessible via links from within Salesforce while the actual recording files are stored by Twilio to prevent consuming Salesforce storage.
Originated from within Salesforce accessing existing names and phone numbers. Add or remove conference participants during the call and Mute or Hold individual participants, or all participants at once. Optionally record conference calls via Audio Call Recording.
Provides in-call and post-call access to update Subject and Comments while providing customizable picklists for both the Subject and Call Result fields to improve data consistency for reporting and analysis.
This functionality allows users to access their CloudCaller.io softphone and functionality from the application launch page without having to enter the underlying org.
IVR built in allowing inbound call routing to Salesforce individual users or groups, or an external number based on the phone number called or caller responses to the interactive IVR menu options.
Forward inbound calls to an external number or direct Omni-ring to simultaneously ring in CloudCaller.io and one or more external devices of your choosing so you can answer whether at your desk or away.
Should a Salesforce Softphone using Twilio really cost $75 per seat license each month?
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($15 for each 1,000 minute block)
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